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Phone
+91 11 2373 0390
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Email
info@wcplindia.com
Our Services
GSSA Passenger Services
Application For Traffic Rights
- We at World Connect assist you to secure the Operating Permit from DGCA and Slot Approvals from AAI and the respective airports.
- We assist in getting the Security Manual Approval from BCAS, New Delhi.
Passenger Sales
- Direct e-mailings and newsletters.
- Negotiation of Preferred Partner Agreements.
- Promotion through corporate and specialised travel agencies and tour operators.
- Direct promotion to non-IATA agencies.
- E-commerce activities.
- Co-operation with local tourism boards and other stakeholders.
- Sales Support including development of timetables, pricing distribution, database set-up, monthly reporting.
- Market Intelligence, including market research, analysis as well as competitor benchmarking.
Reservations & Ticketing
- Call centre services, including handling of all airline reservations.
- FIT and group booking enquiries.
- Handling tour operator series and MICE movements.
- Preparation of monthly sales statistics including revenue control & reporting.
- Circulation of faresheets and product information.
- Telephone sales activities, product & destination update.
- Handling enquiries of passengers & agents.
- Internet / WEB service desk.
- ADM/ACM processing & refund handling.
- Handling calls and queries from corporates.
Public Relations
- End-to-end PR services and support for in-house press teams.
- Development of press kits and generation of coverage in key consumer and trade media.
- Presence at ,or, management of, media events, including press conferences, roundtables, trade fairs, and seminars.
- Media promotions and cross-media marketing.
- Coverage evaluation and analysis.
- Online PR including Social Media management and channel strategies, website content management and translation services.
Financial Services
- Tax and legal consulting, agreement screening.
- Correspondence, contracting and negotiation with suppliers.
- VAT handling (registration, application, reporting).
- Full service controlling accounts receivable and payable.
- Expat employment administration and payroll accounting.
- Debt collecting and control.
- Coordination, organisation and execution of all authorised payment transactions.
GSSA Cargo Services
Operational Support
- Facilitate in getting the credit facility for the services like RNFC (Route & Navigation Facilitation Charges), TNLC (Terminal Navigation & Landing Charges) and Aircraft Landing & Parking Fee with AAI (Airports Authority of India).
- Also facilitate the billing process from AAI for stuffing, de-stuffing and trans-shipment charges by opening a Pre-Deposit Account with them.
- Provide export documentation, monitoring and ULD supervision services.
- Can also facilitate Import Documentation handling and issuance of delivery orders to consignees.
- Also assist in sending Cargo Arrival Notices to the consignees.
- Assist in entering into a SGHA (Standard Ground Handling Agreement) with Ramp Handlers and Cargo Handling Agreement with service providers.
- IMP (Interline Messaging Procedure) e.g. for FFM/FHL/FWB transmission, a formal contract can be facilitated by World Connect through a government approved vendor for EDI transmissions.
- Assist in signing of the cargo screening agreement with a regulated agent at cargo complex.
- Facilitate in the signing of a contract with BCAS approved aircraft security providers.
Custom Registration
- World Connect assists in registration of AWB with Indian Customs for EDI purposes.
- We assist in getting the cargo entry gate clearance from Customs in tandem with the warehouse Operators.
Reservations & Booking
- Efficient and experienced cargo operations staff.
- Knowledge of special cargo requirements.
- Liaise with transit/ destination station.
- Update the customer with delivery details.
- High standard of customer service.
Handling Co-ordination
- Close liaison with handling RFS companies to maintain high standard service levels.
- Monitor handling companies to maximize revenue.
- Optimum utilisation of available capacity on flights.
- Supervision of special cargo checks.
Customer Services & Claims
- Acknowledgment of each request received from customers.
- Prompt acknowledgement /investigation of each request.
- Process formal claims in accordance with airline procedures.
Administration & Accounts
- Punctual and accurate payments on agreed dates.
- All supplier and airline invoices centrally controlled.
- Financial reporting on agreed dates.